The time it takes to process your order is 3-5 business days (unless item is on pre-order, see our Shipping Policy)
Shipping time is determined by the shipping method selected at checkout.
Standard (USPS First Class Mail) shipping for domestic orders typically take 5 - 7 business days while international orders take 8 - 21 business days. International orders can take up to 8 weeks depending on customs. We are not responsible for customs duties or fees related to international customers paying to receive their packages.
We take pride in the products we make and we stand behind them with a lifetime guarantee.
If for any reason your brush is ever damaged (missing crystals, bristles shedding, damaged ferrule), please contact our support staff at firstname.lastname@example.org and provide the following information:
- Order Number
- Photos of the damaged brush
Once we confirmed the order number and damaged brush, we will send you a replacement brush within 3-5 business days.